Smart upselling: the system will automatically select what to offer with the order

You can now automatically suggest a drink with pizza, a card with a bouquet, or a sauce with appetizers—no need to manually configure each product. Customers will immediately see what else they might want to add, and you’ll increase your sales.

Recommendations are generated separately for each branch, taking into account its specific catalog. Everything you’ve already set up manually will remain: the system will add new links to your existing ones, not replace them.

There are three strategies—choose the one that fits your situation

1. Based on sales statistics—when the branch already has accumulated orders

The system analyzes what customers at this branch most often buy together and suggests these combinations as upsells. For example, if customers frequently buy craft wrapping with peonies, it will be offered with every peony bouquet.

Orders from the past month are taken into account. No AI is used here. This option won’t work for a new branch yet: without orders, there’s nothing for the system to analyze.

2. AI recommendations—launch upselling with no preparation

The AI studies the branch’s catalog: product names, descriptions, and categories—and independently decides what pairs well together. For example, if you add tom yum to the menu, the AI will recognize it as a spicy soup and suggest rice and a cold drink with it, even if no one has ordered this soup yet.

No order history is needed, and you don’t have to write any instructions. Just enable the strategy. This is convenient if you’ve just opened or aren’t sure yet what to offer with your products.

3. AI prompt—if you want to set your own rules

Tell the AI what to suggest and when, and it will select products according to your rules. For example:

• For food delivery: “Offer drinks from the catalog with main hot dishes: for spicy dishes—cold and dairy drinks, for light dishes—tea or coffee. Do not suggest items from the same category as the main dish.”
• For flower delivery: “Offer wrapping, a card, and cut flower care products with bouquets. For potted plants—planters, soil, and fertilizer. Do not suggest a second bouquet with a bouquet.”

This way, you explain to the system which combinations suit your business and what should not be suggested. The rule will apply to the entire network, but each branch will receive recommendations from its own catalog.

How to enable?

Go to “Settings” → “Catalog” → “Upselling” and click “Automation”. Choose a strategy and turn on the toggle. The setting will take effect across the entire network immediately.

You can then update or remove recommendations:

• Recalculate recommendations—with the "Update recommendations" button. This is useful if you’ve added new products to the catalog, changed the prompt, or want to include recent orders. For AI strategies, two updates per branch per month are available.
• Delete everything added by automation—with a single button for the selected branch. Manual links will be preserved.

Note that the system will add no more than five recommendations to a single product. There will still be no more than twenty upsell items displayed on the storefront.

Sincerely, the FoodSoul team! We work for you!