Changes in the Technical Support Algorithm

Dear Partners, we have changed the procedure for providing technical support. We have established a new department. The employees in this department are physically distributed across Russia. We strive to provide services with the highest quality and convenience - this is the first step towards a 24/7 operation. Now, email, chat, and the hotline operate from 10 AM to 8 PM without weekends, Moscow time. Starting December 1st, this time will change to 8 AM to 12 AM Moscow time. Therefore, we have enhanced the security of your data. Now, to perform various operations on your account, such as order adjustments, settings updates, etc., you will be asked for a one-time SMS code, which will be sent to you either via SMS or via Telegram message with the text: "Access code: 123123". Provide this code only if you need to perform any operations with your personal account.

Best regards, the FoodSoul team! We work for you!